Content Type	File Extension	Needs 3rd Party Software
		YES	NO
Video (Including Animation)	wmv
	avi
	mpeg
	mpg
	swf
	mov
	vob
	m1v
	ram
	rm
	flv
Images	gif
	jpg
	jpeg
	png
	bmp
Web Data	Dynamic Ticker/Crawls using RSS or text feed (.xml), url(.html, .htm)

Content Type	File Extension	Needs 3rd Party Software
		YES	NO
ATV/DTV/Internet Protocol TV	ATSC
	DBVT
	IPTV
Data	doc
	ppt
	txt
	pps
	pdf
Audio	mp3
	wma
	wav
	midi
	asf
	asx
	mid
	rmi
	mp2
	mpa
	ra

When designing content, make sure the image or animation you create matches the dimension of the tiers. ieHIP® Digital Signage Server is basically designed to stretch-to-fit content on any tier.

When authoring or creating an ad, it’s important to consider the quality of the images or videos you use. Your artist can provide advice to you on resolution quality suitable for large screen viewing.

Ticker is a tier that crawls horizontally and is usually assigned at the bottom of the screen. It can be a customized text message or RSS feed from the internet like weather forecast, stock market summaries and headline news.

Note: Your computer must be connected to the internet.

a.Expand Live Content.
b.Expand Ticker.
c.Expand RSS.
d.Expand Playlist.
e.Drag-and-drop any of the listed RSS categories into a playlist folder.

a.Right-click anywhere in desktop and select Properties. This will open    the Display Properties window.
b.Go to Appearance tab → Effects button.
c.Check the box next to Use the following method to smooth of edges    screen fonts and select Clear Type from the drop-down.
d.Click OK to close the Effects window.
e.Click Apply and then OK to close the Display Properties window.

You can do that by changing your PowerPoint Slide Transition settings. To change the PowerPoint Slide Transition settings:
a.Open your PowerPoint file.
b.In the Toolbar, click Slide Show → Slide Transition. Slide Transition    appears in the right-hand side of your slide.
c.Under Advance Slide uncheck On mouse click.
d.Click Automatic After and set the time it takes for the slide to go to the   next one.
e.Click Apply to All Slides.

You need to change your PowerPoint Set Up Show settings. To change your PowerPoint Set Up Show settings:
a.Open your PowerPoint file.
b.Set your Slide Transition to automatic.

To set the Slide Transition to automatic:
1.In the Toolbar, click Slide Show → Slide Transition. Slide    Transition appears in the right-hand side of your slide.
2.Under Advance Slide uncheck On mouse click.
3.Click Automatic After and set the time it takes for the    slide to go to the next one.
4.Click Apply to All Slides.

c.After setting your Slide Transition to automatic. Go to the Toolbar again.
d.Click Slide Show → Set Up Show. Set Up Show window appears.
e.Under Show type, click Browsed at a kiosk (full screen) and Using    timings, if present under Advance Slides.
f.Click OK.

You can do that by saving your PowerPoint file as PowerPoint Show.
To save your PowerPoint file as PowerPoint Show:
Notice: Save your PowerPoint file first before doing the succeeding steps.
a.Open your PowerPoint file.
b.Set your Slide Transition to automatic.
To set the Slide Transition to automatic:

1.In the Toolbar, click Slide Show → Slide Transition. Slide Transition appears in the right-hand side of your slide.
2.Under Advance Slide uncheck On mouse click.
3.Click Automatic After and set the time it takes for the slide to go to the next one.
4.Click Apply to All Slides.

c.Set your Set Up Show to full screen and use timings.

To set your Set Up Show to full screen and use timings:
1.Go to the Toolbar again.
2.Click Slide Show → Set Up Show. Set Up Show window appears.
3.Under Show type, click Browsed at a kiosk (full screen) and Using timings, if present under Advance Slides.
4.Click OK.

d.In the Toolbar, click File → Save As.
e.Type the File name.
f.In the Save as type: field, click drop-down arrow and change it to PowerPoint Show. g.Click Save.
h.Go to the location of your PowerPoint file. Look for the one with the Slide Show icon.
i.Play your Presentation.

ieHIP® will Halt, Stop working, or will have reduced functionalities.

The default drive is D:

Yes, because though our software can support a wide range of codecs and add-in applications there are some codecs and add-in applications that require installation of the 3rd Party software or are may be outdated.

The table below shows the supported file extensions that require installation of 3rd Party Software:

Content Type	File Extension	Needs 3rd Party Software
		YES	NO
Video (Including Animation)	wmv
	avi
	mpeg
	mpg
	swf
	mov
	vob
	m1v
	ram
	rm
	flv
Images	gif
	jpg
	jpeg
	png
	bmp
Web Data	Dynamic Ticker/Crawls using RSS or text feed (.xml), url(.html, .htm)
ATV/DTV/Internet Protocol TV	ATSC
	DBVT
	IPTV
Data	doc
	ppt
	txt
	pps
	pdf
Audio	mp3
	wma
	wav
	midi
	asf
	asx
	mid
	rmi
	mp2
	mpa
	ra

The detailed instruction to start, setup and configure your digital signage using ieHIP® is in your User's Manual and in the software's Online Help.

A quadrant of the screen is referred to as tier and its size and order of appearance is set by providing the appropriate values of its X and Y coordinates and Z-index. The X and Y coordinates specify the values of the starting and ending points of the length and width of a tier. The z-index sets the order of tiers.

Option 1: Copy-Paste-Edit
a. Double-click Signage menu in the Tree View Pane to expand.
b. Double-click Tier to expand. It contains sample tiers.
c. Right-click any sample Tier.
d. Click Copy.
e. Right-click Tier → Paste. An additional item in Tier appears.
f. Right-click the copied tier. Select Properties.
g. Key in the new values in the properties window. See the figure below    for the sample tier properties window.

•Title: Labels the new tier.
• Upper Left X: Starting point of the horizontal side of a tier.
• Lower Right X: Ending point of the horizontal side of a tier.

The X coordinates define the horizontal side of a tier. There are four X coordinates in a tier. These are at the upper left-hand corner, upper right-hand corner, lower left-hand corner and lower right-hand corner of a tier.

When plotting the coordinates in the layout, only two are used as reference points: the Upper Left X which is the point where X begins and the Lower Right X which is the point where X ends. The horizontal side of the layout is equal to 100.

• Upper Left Y: Starting point of the vertical side of a tier.
• Lower Right Y: Ending point of the vertical side of a tier.

The Y coordinates define the vertical side of a tier. There are four Y coordinates in a tier. These are at the upper left-hand corner, upper right-hand corner, lower left-hand corner and lower right-hand corner of a tier.

When plotting the coordinates in the layout, only two are used as reference points: the Upper Left Y which is the point where Y begins and the Lower Right Y which is the point where Y ends. The vertical side of the layout is equal to 100.

Example:

• Z-Index: sets the order of elements. The Z-index sets the order of the tiers. A tier with a greater z-index value is always in front of the other with a lower z-index value.

Example: Below shows that Tier2 is in front of Tier1. This layout is composed of 2 tiers, Tier1 and Tier2. To put Tier2 in front of the other, the z-index of Tier2 is set to 1 while the other tier is set to 0.

h. Click Save.

Option 2: Add Function
a. Double-click Signage menu in the Tree View Pane to expand.
b. Right-click Tier → Add. The New Tier Properties opens.
c. At the bottom of the New Tier Properties window click Template.
d. Choose Tier.
e. Key in the new values in the New Tier Properties window like Title, etc.
f. Click Save.

Users may be able to create as many tiers as he likes. However, users must take into account the system’s resources (processor, ram, etc.) needed to be able to display those media altogether seamlessly. Seamless display of contents is gauged by the performance of the hardware seen in the “Task Manager”. This should not go beyond 70%.

An active tier is a tier in the UniPlayer that is clicked or highlighted so that media or contents will display specifically in there.

Layout refers to the overall look of the screen. It may be composed of a single tier or multiple tiers.

To create a Layout, choose between 2 options:

Option 1: Copy-Paste-Edit
a. Expand Layout. It contains sample layout.
b. Right-click on any layout sample.
c. Click Copy.
d. Right-click Layout → Paste. An additional item in Layout appears.
e. Right-click on the copied layout. Select Properties.
f. Type in the new Title in its properties window.
g. Click Save.
h. Expand the new layout folder and delete its contents.

Option 2: Add Function
a. Right-click Layout → Add. The New Layout Properties opens.
b. At the bottom of the New Layout Properties window click Template.
c. Choose Layout. Type the new values like Title, etc.
d. Click Save.

This is a set of media or device selections and their play order. The number of Playlist should be equal to the number of tiers created when applied to a configuration.

To create a Playlist, choose between 2 options:

Option 1: Copy-Paste-Edit
a. Expand Playlist. It contains sample playlists.
b. Right-click on any sample playlists.
c. Click Copy.
d. Right-click Playlist → Paste. An additional item in Playlist appears.
e. Right-click the copied playlist. Select Properties.
f. Type-in the new Title in its properties window.
g. Click Save.
h. Expand the new playlist folder and delete its contents.

Option 2: Add Function
a. Right-click Playlist → Add. The New Playlist Properties opens.
b. At the bottom of the New Playlist Properties window click Template.
c. Choose Playlist. Key in the values like Title, etc.
d. Click Save.

● Adding an Image or Video
a. Expand Media.
b. Expand a media folder [example: Image].
c. Expand Playlist.
d. Drag-and-drop a media file from Image into a playlist folder under Playlist.
e. Repeat until all desired media files are added.
f. Expand the playlist to view the media files.

● Adding the Ticker
a. Expand Media → Live Content.
b. Expand Ticker.
c. Expand either Custom Message or RSS.
d. Expand Playlist.
e. Drag-and-drop the custom message or any of the listed RSS categories into a playlist folder.

● Assigning the Camera
a. Attach the camera to the computer.
b. Create a playlist folder.
c. Expand Media. d. Expand Video. It should contain several video items.
e. Expand Camera.The name of the camera device should be listed there.
f. Expand Playlist. It should contain the newly created playlist folder.
g. Drag-and-drop the name of the camera device into the playlist folder.
h. Play Context → Device Command. It should contain the Camera Device.
i. Drag-and-drop the Camera Device command on top of the camera device in the playlist folder.
Example: Playlist
                                Playlist A
                                          └─ Camera Device
                                          └─ Name of the Camera Device
                                          └─ Image A
                                Playlist B
                                          └─ Image A
                                          └─ Image B
● Assigning the TV
a. Install a TV Tuner.
b. Perform an Auto-Scan.
c. Create a playlist folder.
d. Expand Video.
e. Expand TV. The TV Tuner should appear.
f. Expand Signage.
g. Expand Playlist. The newly created playlist folder appears.
h. Drag-and-drop the TV Tuner device into the playlist folder.
i. Expand Play Context → Device Command. It should contain the device commands.
j. Edit the channel of the desired TV device command.
k. Drag-and-drop the device command on top of the TV Tuner device in the playlist folder.
Example: Playlist
                                Playlist A
                                          └─ ATV Antenna Device
                                          └─ Name of the TV Tuner Device
                                          └─ Image A
                                Playlist B
                                          └─ Image A
                                          └─ Image B

These are called Play Time and to add the schedule and duration:
a. Expand Signage menu in the Tree View Pane.
b. Expand Configuration.
c. Expand Play Context
d. Expand Play Time.
e. Drag–and–drop a Play Time item [example: Time] on top of a configuration folder under Configuration.

Example 1: Configuration

Time (Start Time: 12:00; End: 14:00)
   └─ Configuration A
   └─ Configuration B
Time (Start Time: 14:01; End Time: 14:30)
   └─ Configuration C

Configuration A and B plays consecutively from 12:00 to 2:00 and Configuration C starts at 2:01 and to 2:30.

Example 2: Configuration

Time (Start Time: 12:00; End Time: 14:00)
   └─ Configuration A
                   └─ Layout
                   └─ Playlist

Time (Start Time: 14:01; End Time: 14:30)
     └─ Playlist A
     └─ Playlist B

The Play Context item above Configuration A overrides the Play Time item above Playlist A thus Playlist A and B starts at 12:00 and ends at 2:00 as well.

To set these in the Play Time, either create your own schedule or edit an existing template:

To create a new Play Time:
a. Expand Signage menu in the Tree View pane.
b. Expand Play Context → Play Time.
c. Right-click a play context item [example: Time].
d. Click Copy.
e. Right-click Play Time → Paste. A copy of the play time item appears.
f. Right-click the copied item [example: Time]. Select Properties.
g. Type the new values in the properties window. Fill-out only whichever is     applicable to a folder.

Values		Format
Date	Start Date and End Date	Start Date	Click on calendar button to assign date.
Date and Time	Start Date, End Date, Start Time and End Time	End Date	Click on calendar button to assign date.
Date and Duration	Start Date, End Date and Duration	Start Time	24-hour
Time	Start Time and End Time	End Time	24-hour
Time and Day	Start Time, End Time and Day	Duration	Length of playtime in seconds. Example: 5 (Equivalent to 5 seconds)
Time and Duration	Start Time, End Time and Duration	Day	Format is DDD referring to the first three letters of the weekdays Example: FRI
Day	Day Only
Day and Duration	Day
Duration	Duration Only

h. Click Save.

To edit an existing Play Time template:
a. Expand Signage menu in the Tree View Pane.
b. Expand Play Context → Play Time.
c. Right-click the item to edit [ex. Time]. Select Properties.
d. Type the new values in the properties window. Fill-out only whichever is applicable to a folder.

The values and its format are:

Values		Format
Date	Start Date and End Date	Start Date	Click on calendar button to assign date.
Date and Time	Start Date, End Date, Start Time and End Time	End Date	Click on calendar button to assign date.
Date and Duration	Start Date, End Date and Duration	Start Time	24-hour
Time	Start Time and End Time	End Time	24-hour
Time and Day	Start Time, End Time and Day	Duration	Length of playtime in seconds. Example: 5 (Equivalent to 5 seconds)
Time and Duration	Start Time, End Time and Duration	Day	Format is DDD referring to the first three letters of the weekdays Example: FRI
Day	Day Only
Day and Duration	Day
Duration	Duration Only

e. Click Save.

These are called Play Commands and to add these Play Commands to a playlist or configuration:
a. Expand Signage menu in the Tree View Pane.
b. Expand Configuration.
c. Expand Play Context.
d. Expand Play Command.
e. Drag–and–drop a play command item [example: Stretch On] on top of a configuration folder under Configuration.

Example: Configuration
                            └─ Stretch On
                            └─ Configuration A
                            └─ Configuration B
                            └─ Configuration C

To set the transition and zoom to a playlist or configuration, either create your own Play Command combination or use an existing Play Command template.

To create a new Play Command:

a. Expand Play Context → Play Command.
b. Right-click a Play Command item [example: Stretch On].
c. Click Copy.
d. Right-click Play Command and select Paste. A copy of the Play Command item appears.
e. Right-click the newly-copied command → Properties.
f. Type in the new values for:

Note: Fill-out only whichever is applicable to a playlist or configuration.

Title: Assigns a new play command name.
Icon: Allows the user to browse for an image that will be the icon of the new play command in the Tree View Pane or just use default.
Stretch: Drops down to Yes or No [zooming].
Transition: Drops down to several transition styles and options.
Mute: Allows user to check or uncheck the box to either turn off or turn on the speakers or sound.
g. Click Save.

To edit an existing Play Command template:
a. Expand Play Context → Play Command.
b. Right-click a template to edit [ex. Stretch On]. Select Properties.
c. Type the new values in the properties window like Title, etc.
d. Click Save.

A configuration consists of a layout and playlists assigned to each tier. The user has the option to reuse the configuration templates or create their own. This should be appropriate to the location, occasion and audience where signage is placed.

A Site Configuration refers to the digital signage configuration for a specific location. This has Site Setup and Recent Configuration. Site Setup contains Network Management, Current Configuration and Scheduled Update while Recent Configuration displays a list of all recently played configurations in that site.

Below shows an example of a Group Name and its Site Configuration:

Yes. The number of playlists in the Playlist subfolder must match to the arrangement and number of tiers in a Layout.

Example: Bay Hotel is the newly-added configuration folder. It contains the Layout and Playlist subfolders. Layout F from Layout has 3 tiers. Thus three playlists must be added into the Playlist subfolder to match the number of tiers found under Layout F. The order of the playlist must match the sequence of the tier so that the playlist plays in the correct tier.

Scheduled Update is set in the server to automatically run an update for a specific Site. By setting it up the in a Site Configuration in the server, it pushes latest contents to the particular site or client in the network.

To ensure Scheduled Update, you have to assign it in the Site Configuration:

a. Expand Site menu in the Tree View Pane.
b. Expand a Group Name [example: San Jose Burger].
c. Expand a site name [example: San Jose Burger Counter].
d. Expand Site Setup.
e. Right-click Scheduled Update → Properties.
f. Set the desired update schedule.

Note: Fill-out only whichever is preferred (Daily, Weekly, Monthly, Every Hour or Every Minute).

• Daily: specify time in 24-hour format. Example: 13:00. Thus update checking is done daily at 1PM.
• Weekly: specify the day of the week and time, format is “Time, Day”. Time is in 24-hour format. Day is equal to the first three letters of the day. [example: Monday = MON]. Example: 13:00, MON. Thus update checking is done every Monday at 1PM.
• Monthly: specify the date of the month and time, format is “Time, Date”. Time is in 24-hour format. Date ranges from 1 to 31. Example: 13:00, 25. Thus update checking is done on the 25th day of the month at 1PM.
• Every * (hour): specify the interval in hours at which digital signage checks for updates. Example: 2. Thus update checking is done every 2 hours.
• Every * (minute): specify the interval in minutes at which digital signage checks for updates. Example: 5. Thus update checking is done every 5 minutes.

a. Right-click ieHIP® Manager icon in the System Tray.
b. Click ieHIP® Connection. The ieHIP® Connection Settings window appears.

You can restore the deleted folder in the software’s Recycle Bin. To restore it:

a. Right-click any folder in the Tree View Pane.
b. Click Recycle Bin.
c. Right-click the deleted folder and select Restore. The folder will be restored in the tree menu.

Yes. You may ask your service provider for the bandwidth requirements you need to use to stream videos from the server side. To stream TV, you may need an ieHIP® compatible tuner to do this.

Yes. You can view and download our User’s Manual through our website at http://www.a5tek.com/ieHIP_resources_Downloads.html

Online support is available at
http://livehelp.iehip.com/

The latest answers to our FAQs are found in our website at
http://www.a5tek.com/ieHIP_Support_DigitalSignageFAQ.html